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ZoomBackup.com™ Provides Outstanding Customer Service and Support with
"Disaster Backup Recovery Assistance"™
To contact us now for
technical support, click here.
To access the help menu and product
documentation, click here.
Basic Level
Our basic level support plan is included in
every package. The Basic plan allows you to
ask questions and submit requests via our
online request system. Zoombackup.com™ will respond to
your request within 24 hours via email. There
is no limit to the number of questions or
requests you can make. We are always here to
assist you in every need.
ZoomBackup.com™
Customer Care PREMIUM* Support
Our PREMIUM* support plan is an optional plan
which significantly elevates the quality of
customer service which you will receive.
The PREMIUM* plan allows to you call directly
into our telephone Customer Care service line to
receive personalized assistance to your
questions and needs. Telephone support
assistance is available 9-5 PST, Mon thru
Fri. ZoomBackup.com's Customer Care PREMIUM*
support also includes our unique "Disaster backup
recovery assistance" service.
Disaster Backup Recovery
Assistance™
If you need help getting you system back up
and running with all your data, give us a
call. We'll walk you though the entire
restore process, if necessary, until you are
satisfied. We are here to help.
This unique service provides complete 'end to
end' backup and restore assistance in helping
you recover all your files and get you back up
and running in the event you need to restore
your data. Our expert staff will walk you
through the process of restoring all your data
back to its original location. If you are on
another PC, we will also help you re-configure
the service and then restore the files.
The PREMIUM* level of service gives you that
additional 'piece of mind' so you know your
data is not only safe, but also recoverable,
even if you have no technical experience
whatsoever. We are here to help make sure
you get 'plugged in' and 'online again' with
all your data back in the same place.
To contact us now for
technical support, click here.
* Premium Support plan is additional cost per
month. Please see the
pricing section
for more details.
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